FAQ
Are all of your products online?
They are not, we carry more products in the store. All of our wedding invitations are in albums in the store. We also carry many personalized stationery and gift albums in the store.
Can I pick-up my order in the store?
Yes, at check-out you will be able to choose to pick-up in the store.
Can I get a sample of an invitation before I place my order?
We do not provide samples, however you can order one invitation and it will arrive blank in 2 to 3 business days.
Can Scribbles assemble the embellishments and invitations for me (i.e. tie bows, apply glitter, etc.)?
If you are placing a custom printed order that includes extra pieces or embellishments, we are happy to assemble the product for you before we ship your order. There is an additional fee for this service ($1 an invitation), and you can select this assembly option on the custom order form when placing your order online. Please keep in mind, the assembly service may add an additional business day to your in-house processing time.
How many lines of text will fit on a particular card?
There is no limit to the amount of text you can submit for a custom printed order. Our professional typesetters will work with your text and do their best to fit it all on the card you select. If the card absolutely will not accommodate all of your text, we will contact you to see about revising the text or selecting a different product.
Can I order a different quantity than is stated online?
No, quanities reflect the number we have in stock.
How long does it take to receive an order?
Most blank orders have an in-house processing time of 1-2 business days, and most custom printed orders have an in-house processing time of 3-5 business days. Please confirm the processing time for the item you are ordering on the product information page. Once an order has shipped, the delivery time will depend on which UPS shipping method you select. We offer UPS Ground, 3-day Select, 2-day Air and Next Day Air. Please remember that the shipping time is in addition to the in-house processing time.
Do you ship outside the United States?
We currently only ship within the United States; however, we hope to begin shipping internationally to Canada, Australia, New Zealand and the United Kingdom in the future, so please check back with us.
Will I receive a proof for my custom order?
Yes, all of our custom printed orders receive a proof within 2 business days from the day the order is placed. Your proof will arrive via email to the email address you use with your order.
Do I need to enter my credit card information before I receive a proof?
We do ask that you place an order so that a proof can be provided. Your credit card will be authorized for the amount of your purchase as soon as you place your order so that we can immediately begin processing the order. A proof will be uploaded into your online account within two business days from the day you place your order. We are happy to make any changes for you at that point so that you are satisfied with your invitation. No proof ever goes to print until we have your final approval, and we do not complete the transaction on your credit card until your order has shipped.
If I submit changes to my proof, how long will it take to receive a new proof?
Our art department makes changes to proofs as quickly as possible. Your revised proof will be available in your online account within 24 business hours of submitting the changes.
